Return & Refund Policy

Nicococali

At Nicococali, we want you to love every product you receive. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

To be eligible for a return, please review the following conditions:

Items must be new, unused, and unopened.

Returns must be postmarked within 30 calendar days from the date you received your order.

Original shipping fees are non-refundable.

Return shipping costs are the responsibility of the customer.

Items returned after 30 days may not be accepted and may be shipped back at the customer's expense.

Promotions or discounts cannot be applied to previous orders.

Price adjustments are not available for past purchases.

We currently only accept returns for orders shipped within the United States.

For hygiene and safety reasons, opened beauty products cannot be returned.

How to Start a Return

Step 1 — Contact Us

Please contact our customer support team with:

Your order number

The reason for the return

Step 2 — Return Approval

Once we review your request, we will contact you via email regarding your return eligibility and provide further instructions.

Step 3 — Ship Your Return

Please send approved returns to:

nicococali
525 Almanor Ave
Sunnyvale, CA 94085
United States

We strongly recommend using a shipping service that provides tracking and insurance, as we are not responsible for lost return packages.

Refunds

Once your return is received and inspected, you will receive an email notification confirming the approved refund amount.

If approved, your refund will be issued to your original payment method (credit card, PayPal, etc.).

Please allow up to 10 business days for the refund to appear in your account after it has been processed.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will work quickly to resolve the issue.